Return & Exchange Policy

Your satisfaction is our top priority!

At Aevon Creation, we aim to make every purchase memorable. If you encounter any issues, we do offer a return and exchange policy. Read our guidelines below and enjoy a seamless shopping experience.

Eligible Returns & Exchanges

You can request a return or exchange if:

1. The item is incorrect (wrong colour, size, or product).
2. The item is damaged or defective.

What Doesn't Qualify for Return, Exchange, or Refund?

1. Change of Mind: If you no longer want the product.
2. Minor Differences: Small variations from product description.
3. Colour Variations: Differences due to lighting or screen settings.
4. Shipping Delays: Delays caused by courier services.
5. Sale Items: Products purchased on discount.
6. Incorrect Address: Lost packages due to wrong address.
7. Rejected Prepaid Orders: Refusal at delivery.
8. Used Products: Already used items.
9. Damage from Misuse: Improper handling or negligence.
10. Personalized Products: Custom-made items.
11. Free Products: Complimentary promotional items.

How to Start a Return or Exchange?

1. Record Your Unboxing: Film a continuous, unedited video showing your name, order number, package seal, address label, and defect clearly.
2. Email Us: Send details within 24 hours to aevoncreation@gmail.com with video/photos and issue description.
3. Shipping the Product Back: Return via your courier or request pickup if available.

Conditions for Return

1. Include original tags and invoice.
2. Pack securely to prevent damage.
3. Damaged returns won't be accepted.
4. Return within 7 business days.

Refund Process

1. Product Refund Only: Only product amount is refunded.
2. Processing Time: 5–7 business days (card refunds may take one billing cycle).

Exchange Process

If Available: Damaged items can be replaced if stock is available.

If Not Available: Store credit (excluding shipping) will be issued within 3–7 days, valid for 3 months.